Considering whether your company requires knowledge process outsourcing and what it entails? This is the resource for you if you’re a vendor manager searching for assistance with data analytics, market research, global reporting, or performance management. We have defined exactly what KPO is, how it varies from BPO, and who is in charge of managing it all in this tutorial.
We’ve also provided a tonne of examples, advantages, difficulties, and a tool you can use to get the most return on your investment. Learn more about knowledge process outsourcing and how Wrike may assist you in managing it by reading on.
Introducing Knowledge Process Outsourcing (KPO)
Knowledge process outsourcing (KPO) is the practice of tasking contractors with information-related business activity. These contractors are typically freelance individuals with highly specialized knowledge in a particular area. This makes them more qualified to understand and apply the data collected.
The biggest difference between KPO and business process outsourcing (BPO) is that BPO is all about creating and following a process, whereas KPO is focused on providing a specialized knowledge set along with their services. Essentially, you’re choosing between a firm with a highly efficient process without experts versus a firm with specialists who can create custom processes depending on the needs of the complex topics at hand.
The information KPOs process is essential for business. It’s centered around data that is a foundational element of the brand’s value chain. Not only is it necessary for operations, but it’s also key for creating valuable products and services.
This process is heavily data-driven and complex. It includes everything from identifying data points for collection to mining it all for actionable insights. The work involved is considered intense. And with the number of special skills required to tackle the various areas, it’s no surprise that businesses often hire more than one outsourced employee or a KPO firm to assist them.
Who Manages Knowledge Process Outsourcing?
The management of knowledge process outsourcing is a fantastic fit for vendor managers, business operations managers, and management consultants. Aligning internal and external colleagues presents them with the toughest challenge. Usually created from scratch, this business process management. However, it could also be based on previous knowledge and working methods from other data-related projects.
Finding and retaining the best talent is another major problem that KPO managers must deal with. It’s crucial to discover KPO companies that place a high priority on comprehending the domain and objectives, claims Indian news source Firstpost.
They go on to add that for KPO firms to succeed, “investing in strong domain specialists [who are] persistently living the culture of the domain in which they operate” is a need.
Therefore, in order for KPO firms to flourish, vendor managers will be in charge of ensuring effective communication and firm alignment. Every step of KPO administration requires the use of cutting-edge tools, such as business process management software.
When do you need KPO?
Three main situations that firms encounter make them strong candidates for knowledge process outsourcing. Lack of specialization is the first. Their teams can be lacking a specialist in a certain data field. Or they lack expertise in data analysis. They might even have one or two qualified team members, but more assistance is needed for the current work.
The second is a lack of staff, as we just discussed. Businesses may need extra assistance for this procedure, whether it be because they have a crew that is underqualified or overworked. This explanation is particularly common among bootstrapped firms.
The absence of resources comes in third. This can indicate that teams are already pressed for time, that the KPO process has a short deadline, or that firms are unable to afford to hire full-time workers. Compared to hiring salaried team members, the process for temporary employees and partners is less expensive.
A KPO firm also has a smaller risk of expense because they are only hired briefly for this one project and often charge less than an internal counterpart.
What types of businesses use Knowledge Process Outsourcing?
KPO is utilized by a wide range of businesses kinds. But what unites them all is the requirement to gather, store, and evaluate a sizable amount of priceless data.
Particularly common in fields like finance, law, engineering, medicine, and technology. Additionally, it’s essential for several government organizations and virtually all researchers.
Even if a company doesn’t fall into one of these categories, it might have a department inside that could benefit from KPO. For instance, since their job is closely related to market and audience intelligence, creative teams like content marketing and graphic design frequently require data support.
Even operational requirements used by any corporation are covered by KPO. A global KPO company by the name of airisX provides services like back-office assistance with client solutions and sales. They also offer assistance with enterprise data management and e-commerce.
As you can see, a wide range of sectors can profit from working together with a KPO organization. A corporation may still require the help even if it doesn’t fit into any of the aforementioned categories, either out of necessity or as part of a bigger resource management strategy.